Get the insights you need
Discover how well you are actually performing
Developing new customer touch points has never been easier. But making sure you deliver a simple, yet positive user experience is still a complex challenge.
Our UX evaluation services help you objectively identify and prioritise the problems your users encounter. Using a variety of techniques, we establish what does and doesn’t work from a user’s perspective. Then we benchmark your proposition against best practice and your competitors. Finally, our UX specialists roadmap the changes that matter most. So, you can deliver the biggest impact for your business.
For over 10 years we’ve helped people make informed decisions. That’s why World leading organisations ask us to evaluate the brands, products and propositions they deliver.
Get impartial feedback from prospects and customers.
Understand the functional and emotional issues customers face.
Identify issues that prevent or dissuade people from converting.
Benchmark performance against best practice and competitors.
Prioritise actions based on impact, effort and RoI.
Launch better products, services and experiences faster.
How we do it?
We use the following techniques to evaluate your brands, products and services:
- Business analysis
- Research strategy
- Generative research
- Evaluative research
- UX strategy
- Persona development
- Competitor benchmarking
- Empathy mapping
- Expert review
- UX audit
- Brand audit
- Requirements gathering.
Time & Cost
Our evaluation services are tailored to each client’s problems and requirements. The minimum turn-around time is 3 working days and fees start from £5,000 (exc. VAT).
“Border Crossing addressed the points we were looking to investigate meaning we could continue our research from an internal perspective.”