Get the UX Support you need
Would a fresh pair of eyes could benefit you and your customers?
There’s no doubt that being asked the right questions or getting the right advice at the right time can save you a lot of time and stress. What’s more, when you work in-house it’s often useful to get an “outsiders” take on things.
Our on-going user experience support packages help clients cost-effectively supplement their in-house teams. So, you can access the knowledge, skills and experience of our UX specialists, as and when you need them.
Rapidly identify and resolve user experience issues.
Improve customer satisfaction and retention.
Overcome blockers through knowledge transfer.
Optimise design and development processes.
Flexible support terms and service level agreements.
Increase the RoI of full-time resources.
How we do it?
Our user experience support packages provide flexible access to the following skills and techniques:
- Business analysis
- Competitor research
- Generative research
- Evaluative research
- Requirements gathering
- Brand strategy
- UX strategy
- Concept development
- Product, service & experience design
- Rapid prototyping
- Program management
- User testing & quality assurance
- UX monitoring & optimisation.
Time & Cost
We offer user experience support on a retained basis. This is tailored to each client’s in-house resources and business requirements, and can be used to:
- Work on-site alongside your team. This is the most expensive option but it offers a substantial benefit, we’ll train your staff “on-the-job”
- Do the same work for you remotely. This is cheaper but it’s much harder to ensure knowledge is transferred effectively
- Do something in between.
Retainers start from £2,500 (exc. VAT) per month and the minimum term is 3-months.
“Border Crossing were extremely professional, efficient and had a real commitment to getting the job done with the highest quality in mind.”