UX Support

Get the UX Support you need

Would a fresh pair of eyes benefit you and your customers?

There’s no doubt that being asked the right questions or getting the right advice at the right time can save you a lot of time and stress. What’s more, when you work in-house it’s often useful to get an “outsiders” take on things.

Our on-going user experience support packages help clients cost-effectively supplement their in-house teams. So, you can access the knowledge, skills and experience of our UX specialists, as and when you need them.

Key benefits

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Rapidly identify and resolve user experience issues.

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Improve customer satisfaction and retention.

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Overcome blockers through knowledge transfer.

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Optimise design and development processes.

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Flexible support terms and service level agreements.

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Increase the RoI of full-time resources.

How we do it?

Our user experience support packages provide flexible access to the following skills and techniques:

  • Business analysis
  • Competitor research
  • Generative research
  • Evaluative research
  • Requirements gathering
  • Brand strategy
  • UX strategy
  • Concept development
  • Product, service & experience design
  • Rapid prototyping
  • Program management
  • User testing & quality assurance
  • UX monitoring & optimisation.

Time & Cost

We offer user experience support on a retained basis. This is tailored to each client’s in-house resources and business requirements, and can be used to:

  • Work on-site alongside your team. This is the most expensive option but it offers a substantial benefit, we’ll train your staff “on-the-job”
  • Do the same work for you remotely. This is cheaper but it’s much harder to ensure knowledge is transferred effectively
  • Do something in between.

Retainers start from £2,500 (exc. VAT) per month and the minimum term is 3-months.

Talk to us

0131 467 9227
0203 097 1600


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Need UX?

0131 467 9227
0203 097 1600